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General Terms and Conditions

Course Enrolment Process

Payment for Instructor-Led Training Sessions

Payment for Online Coaching & Training Sessions

After making payment in full, you will receive an access link with your log-in information to the coaching / training.

Liability

Arvato South Africa shall not be held liable for any damages (injury, theft etc.) suffered as a result of an accident occurring on its premises or the training premises and the student/company hereby indemnifies the company against any such occurrence. Furthermore Arvato shall not be held liable if participants interpret or use the information learned in a wrong way, causing injuries or damages.

Cancellation Policy for Instructor-Led Training

Cancellation Policy for Online Coaching and Training

Substitutions

Recovery

In the event of any action for the recovery of monies, or any action by Verlag Automobil Wirtschaft (PTY) Ltd trading as Arvato South Africa in terms of these terms and conditions, the student/company hereby acknowledges that it will be liable for legal costs on the scale as between attorney and own client, which costs shall include costs of a tracing agents and collection commission.

Other important information

Public Automotive Courses

Here you will find courses like vehicle technology updates for Motor Insurance Assessors or Bodyshop Estimators. Additionally we provide online coaching sessions for car dealerships and their various departments

OEM Body Repair Courses

OEM restricted body repair courses are very detailed and specific to vehicle makes and –models. They are only available to OEM approved motor body repair workshops.

Find out how to Save Money on Customer Satisfaction Reporting

Find out about ACE (Arvato Customer Experience), an OEM-approved Customer Satisfaction Reporting system for only R 780 per month.